Question 1

What products does Seas of Wellness offer?

Accepted Answer

We offer a variety of organic whole foods, wellness supplements, and lifestyle accessories.

Question 2

How do I contact customer service?

Accepted Answer

You can reach our customer service team at info@seasofwellness.com or by calling +27 (0)62 844 9458.

Question 3

Where is Seas of Wellness located?

Accepted Answer

Our main operations are based in Cape Town and Port Elizabeth, South Africa.

Question 4

What makes Seas of Wellness products unique?

Accepted Answer

Our products are sustainably sourced, organic, and free from additives and preservatives, ensuring high quality and environmental consciousness.

Question 5

How can I place an order?

Accepted Answer

You can place an order directly on our website by adding products to your cart and following the checkout process

Question 6

What payment methods do you accept?

Accepted Answer

We accept major credit cards, debit cards, and PayPal for online orders

Question 7

Can I change or cancel my order after it has been placed?

Accepted Answer

Yes, you can change or cancel your order within 24 hours of placing it by contacting our customer service team at info@seasofwellness.com or +276284409458

Question 8

Do you ship internationally?

Accepted Answer

Yes, we ship internationally. Shipping costs and delivery times vary based on location.

Question 9

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via email to track your order on the carrier’s website.

Question 10

What are the shipping costs?

Accepted Answer

Shipping costs are calculated at checkout based on your delivery address and the weight of your order.

Question 11

When will my order arrive?

Accepted Answer

Domestic orders arrive in 5-10 business days; international orders take 10-20 business days.

Question 12

What is your return policy for products?

Accepted Answer

Returns are accepted within 30 days for unopened, unused products. Contact customer service to start a return.

Question 13

How do I return a product?

Accepted Answer

To return a product, contact our customer service team for instructions and a return authorization number.

Question 14

When will I receive my refund?

Accepted Answer

Refunds are processed within 5-7 business days of receiving the returned product.

Question 15

Do you offer wholesale options?

Accepted Answer

Yes, we offer wholesale options for businesses. Visit our Wholesale Inquiries page for more information.

Question 16

How do I become a Seas of Wellness retailer?

Accepted Answer

Complete the form on our Wholesale Inquiries page to become a retailer.

Question 17

Is marketing support available for retailers?

Accepted Answer

Contact our wholesale team at info@seasofwellness.com or +27 78 260 3202 for marketing support details.

Question 18

Do you offer educational resources?

Accepted Answer

Yes, we provide educational resources such as blog articles, guides, and workshops on health, wellness, and sustainable living.

Question 19

How do I subscribe to your newsletter?

Accepted Answer

Subscribe by entering your email address in the subscription box at the bottom of our homepage.

Question 20

Do you have a loyalty program?

Accepted Answer

Yes, we offer a loyalty program where customers can earn points and rewards for purchases.

Question 21

How do I join your workshops?

Accepted Answer

Sign up for our workshops on our Events page.

Frequently asked questions